Managed IT · Southern California · since 2004
We look after the computers, servers, networks and cloud accounts your business runs on — and we show you exactly what we did. Monitoring, security and a helpdesk that picks up, all delivered on a platform we built ourselves.
Track record
22 years in business, through two events that took our clients’ industries apart. Who we were working with at the time says more than anything we could claim.
We have always worked with the people who needed the most help, at the moment they needed it — not at the moment it was most profitable. More about how we got here.
Capabilities
Whether you have no internal IT at all or a team that needs the heavy lifting taken off them, we cover the whole surface — and we are explicit about where our responsibility starts and ends.
One number, one email, one portal. Your staff get a human who already knows your environment, because our documentation is part of the same system as our ticketing.
Servers, workstations, networking and cloud — monitored continuously, patched on a schedule you approve, and documented as we go rather than at audit time.
Not a compliance binder. Multi-factor everywhere, local admin rights removed, email security that holds up, and alerting that reaches a person.
Tenant administration, licensing, identity and mailbox management — including the joiner/mover/leaver process that quietly causes most access problems.
A new hire request becomes a tracked ticket with a checklist, not a Slack message someone hopes gets picked up. Departures get the same rigour, which matters more.
Regular reviews of what you own, what it costs, what is about to age out and what we would do about it — so IT spend stops arriving as a surprise.
Why us
Plenty of providers can keep the lights on. These are the reasons clients stay.
We build our own tooling
Our monitoring agent, ticketing system, documentation platform and client portal are software we wrote and operate. When something needs to change, we change it — we are not waiting on a vendor’s roadmap, and we are not paying for a feature you will never use.
Visibility, not mystery
Every ticket, every device, every change is recorded and available to you. Most IT relationships fail because the client cannot tell what they are paying for. Ours is built the other way round — the record is the product.
Local, and answering
We are not a national call center routing you to whoever is free. You get people who have been in your building, know your users by name and can be there when remote is genuinely not going to fix it.
Who we work with
Professional services, healthcare, non-profits, property and light manufacturing — organizations big enough that downtime costs real money, small enough that a full internal IT department is not the right answer.
We are the department — strategy, support and everything between.
We take monitoring, patching and after-hours off their plate so they can do the work only they can do.
We have done a lot of transitions. We document first, then change things — in that order.
Onboarding that scales past the point where someone’s spreadsheet stops working.
A short conversation is usually enough for both of us to know whether this is a fit. No obligation, and we will say so if we are not the right people.
Or call 626-674-3620 · [email protected]